Returns Policy

If your item does not arrive in the specified time, we will resend your order.

We only offer refunds for items that are defective. Photo proof is required and we usually require you to post the item back to us.
Returns and refunds will not be provided due to customer error; eg not reading item descriptions before purchasing or providing the incorrect shipping address etc.
We do not exchange or refund due to change of mind. We can only offer an exchange or refund due to damaged or faulty items.
Faulty, damaged or any other claims must be lodged within 5 days of arrival of order. Please closely inspect your item upon receiving it and before washing, as we will not accept returns or refunds for washed items.
Customers will be responsible for shipping and handling charges to return the item. 
When you return any item, picture proof & tracking is required and after getting parcel we will process your refund. If items are returned due to incorrect address provided upon purchase or not being claimed; any return shipping is the responsibility of the recipient.
If the item is not claimed within 30 business days, this will void your sale & no refund will be given.If order has been dispatched no refund will be processed until we receive back goods.
If an item is returned with an insufficient address, another shipping fee will be incurred otherwise your item & sale will be forfeited. We do not offer a refund for this.
If you receive the wrong item (We're only human), we will send you out the correct item!
We do not accept returns or refunds on promotional items or free plus shipping items.
Please contact us via email at support@fashiondrive.com.au


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fashiondrive.com.au

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fashiondrive.com.au

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should email us at support@fashiondrive.com.au

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service